Welcome to eluxurypets.com | Exclusive Online Retail Partner for Chromebones   

FAQ's

How do I combine shipping when I have bought multiple items?

Easy, just use our checkout and it will do all of the work for you!

When purchasing multiple items from us, we will send you an invoice with combined shipping charges. Combined shipping is available on most products; the software will automatically calculate this for you based on the items that you have purchased. It is usually a 10-15% discount. The discount is applied to each additional items shipping price and not the base price of the items.

Please Note: Combined orders can only be delivered to one address!!

What if I need to cancel my order?

If you have made a purchase on our site and wish to cancel, please email or call us as soon as possible so that we can make sure that the order does not ship. Depending on availability of the item(s) you have ordered we do have some same day shipments.

Do you ship internationally?

Yes, we do ship internationally. Internationally shipping can take 2-3 weeks for delivery.

Customs policies vary widely from country to country and you may be subject to import duties and taxes once a shipment reaches your country. Please check with the customs department in your country about these policies prior to ordering to avoid unexpected customs fees or duties. eluxurypets.com is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Additionally, when ordering from the eluxurypets.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

How do I return a product that I purchased on-line?

Please see our Return and Exchange Policies for instructions. Do not ship the item back before speaking with a representative. For damaged or defective items, we do not refund but we do send replacements or can exchange the item for another in our store.

Shipping charges are non-refundable.

Which method of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and e-checks through Pay Pal. We are a verified Authorize.net merchant, so you can shop with confidence that all of your transactions are SECURE.

Will you e-mail my tracking number once you ship my item?

Tracking numbers are e-mailed from UPS once your order has shipped. These emails are sometimes routed to your junk or bulk e-mail folder. If you need help tracking your order or have not received a tracking number please contact us immediately and we will look this information up for you.

If your item was sent USPS please e-mail for your USPS Delivery Confirmation number if needed. USPS does NOT provide tracking numbers for International Shipments.